Conditions d’utilisation

1. Introduction and Scope

This policy provides a comprehensive explanation of the rules and rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access value added services. We consistently follow a customer focused approach and are committed to providing a high quality, practical, and attentive home shopping experience. We recognize the importance of your rights and strictly comply with these service terms to ensure protection throughout every stage of your shopping experience.

2. User Accounts and Website Responsibility

User Accounts

When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure proper transaction processing.

You are responsible for safeguarding your account credentials and password. Do not share or disclose this information to others. Your account serves as the sole authorization for activities and transactions conducted on our platform, and you are responsible for all actions taken under your account.

If you detect unusual login activity, unauthorized transactions, or any suspicious behavior, you must contact us immediately. We will take prompt action to protect your account. However, we are not responsible for risks resulting from your own negligence.

Website Responsibility

We strive to ensure the security and stability of our website. However, due to force majeure events or technical issues, interruptions or errors may occur. In such cases, we will address the issue promptly, but we are not liable for any direct or indirect losses resulting from such disruptions.

3. Product Information, Inventory, and Pricing

Product Details

We provide detailed product descriptions, images, and technical specifications. However, inaccuracies may occasionally occur. If you identify any discrepancies, please notify us promptly.

Real Time Inventory

Inventory levels may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer an alternative or provide a full refund.

Pricing and Adjustments

Prices may change due to market conditions or promotional activities. The price confirmed at the time of order placement is the final price. We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation

After placing an order, you will receive a confirmation email containing your order details. An order is considered valid only after it has been accepted by us.

Payment Methods

We provide secure payment options, including bank card payments. If you encounter any issues during payment, please contact customer service.

5. Shipping and Delivery Details

Processing Time

Orders are processed within 1 to 3 business days.

Shipping Area

Delivery is available within Portugal.

Delivery Time

Shipping typically takes 5 to 12 business days after dispatch, depending on external conditions.

Shipping Fees

Orders totaling 69.99 United States dollars or more qualify for free shipping. Orders below this amount are subject to a shipping fee of 8 United States dollars.

Taxes and Duties

All product prices include customs duties. No additional charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You have the right to cancel your order at any time before shipment without incurring any fees. To request a cancellation, please contact customer service by email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, your refund will be processed within 1 to 5 business days and issued to your original payment method.

Cancellation After Shipment

Orders cannot be canceled once they have been shipped. However, you may choose one of the following options.

Refusal of Delivery

You may contact the shipping carrier to refuse the package. Once the returned product is received, we will process your refund within 1 to 5 business days, and it will be issued to your original payment method.

Return

If the package has been successfully delivered, you may request a return and refund. After confirming that the product is in good condition, we will process your refund within 1 to 5 business days and issue it to your original payment method.

7. Return and Refund Policy

Return and Exchange Conditions

You have the right to request a return or exchange within 30 days. The product must remain unused and must include original packaging, tags, and proof of purchase.

Process

Please contact customer service by email and specify the product and reason for return or exchange. Our support team will guide you through the process.

Processing Time

Refunds are typically processed within 1 to 5 business days after we receive and confirm the returned package. If an exchange is requested, a replacement product will be shipped promptly after confirmation.

For more details, please refer to our Return and Refund Policy.

8. Privacy and Data Protection

We collect only necessary user data and protect it through encryption and access control measures. Except where required by law, we will not disclose your information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of a dispute, we will first seek resolution through amicable negotiation. If a resolution cannot be reached, the matter may be submitted to a court with appropriate jurisdiction.

10. Changes to Terms

We reserve the right to modify this policy at any time. Updates will be published on our website. Continued use of the website indicates acceptance of the updated terms.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our services. Users assume all risks associated with using the website.

12. Intellectual Property

All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. Unauthorized copying, modification, distribution, or commercial use is prohibited.

13. Contact Information

If you have any questions or require assistance, please contact our customer service team through the available channels.

Phone: +1 (214) 562-2867

Email: team@jasfreshly.com

Address: 4817 N Steanson Dr #F,Oklahoma City,OK 73112,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)