Order Cancellation Policy

We understand that there may be times when you need to cancel an order. Below is our cancellation policy and process designed to provide clarity and support.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our customer service channels. In this case, you will receive a full refund equal to 100 percent of the amount you have paid, at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it cannot be canceled. However, you may initiate a return after the order has been delivered. To proceed, please follow the return instructions included with your package or contact our customer service team for assistance.

3. Refund Process

Processing Time: Once your cancellation request has been received and approved, your refund will be processed within 1 to 5 business days.

Method of Refund: All refunds will be issued using the original method of payment.

4. Contact and Assistance

If you have any questions regarding order cancellation or need assistance, please feel free to contact us through our available customer service channels.

Phone: +1 (214) 562-2867

Email: team@jasfreshly.com

Address: 4817 N Steanson Dr #F,Oklahoma City,OK 73112,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)